FAQ
Q. HOW OLD DOES MY CHILD HAVE TO BE TO BEGIN LESSONS?
We start group lessons as young as 6 months old. The youngest a child may enter into a group class, without a parent/guardian is 2.5.
Q. WHAT IS THE TEACHER TO STUDENT RATIO?
Parent & Me and Adult classes have a maximum ratio of 5:1. All other group classes have a maximum ratio of 3:1. Our special 2T/Toddler Transition class has a ratio of 2:1.
Q. IS THE POOL HEATED?
Yes. Our pool will be maintained at 86-92 degrees year-round. This can affect the air quality around the water to be a bit more humid.
Q. ARE MAKE-UP CLASSES OFFERED?
If Vista Swim is notified at least 24 hours in advance of an absence, 1 make-up class per month is offered. The office staff will give you a series of options to use as a make-up time. It must be in another time slot than your usually scheduled class. Your makeup will expire 30 days from the absence, and you cannot use 1 of your regularly scheduled classes as your makeup. *There are no make-ups for special accelerated lesson weeks*
Q. WHAT HAPPENS IN THE EVENT OF A CLOSURE?
If the pool must be closed due to inclement weather; or a sanitary or pool chemical issue, classes will be rescheduled. These will be scheduled based on the family’s availability. No refunds or credits are offered for unavoidable cancellations.
Q. HOW IS BILLING DONE?
Monthly tuition is billed on the 25th of the preceding month. (March tuition is billed on February 25th). The charge reflects the number of weeks in the month. Please refer to our pricing page for more information. Tuition payments not received by the 30th of the month are subject to a late fee.
Q. ARE THERE REFUNDS?
No refunds will be offered. If you are unable to make a time/session more than once in a month, please contact us. We will do our best to find a class that better fits your schedule or help you complete your pre-paid classes before your scheduled absences.
Q. WHAT HAPPENS IF MY CHILD DOESN'T LIKE THE CLASS?
It is normal for a child of any age, to take multiple lessons to warm up to a new teacher and the idea of learning in a structured environment. Swimming lessons and the pool can be very intimidating for children, so we must allow time for them to warm up. If after 3 classes, we do not see a difference in how your child is reacting to lessons, we will work with you to come up with a solution. It is our main goal that every student learns the importance of water safety while fostering a love of the water.
Q. ARE THERE MULTI-STUDENT DISCOUNTS?
If you have 3 children of the same household enrolled at Vista Swim, a discount of 10% will be offered on all tuition.
Q. HOW DO I DROP A CLASS?
We must receive WRITTEN notice of a drop request by the 15th of your final month. For example, to not be charged for March we must know in writing (email) by February 15th. Drop requests received between 15-25th of the month are subject to a late drop processing fee of $25. Drop requests received after monthly billing has been done, will not be refunded.
